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Executive Support

Executive Support
Berkeley Heights, NJ
Full Time/Permanent

Tekmark Job Number:


Job Title:

Executive Support

Job Location:

Berkeley Heights, NJ

Job Category:

IT - Administrator - Desktop

Required Skills:

Job Qualifications
Client is seeking for a Executive Support Engineer

As part of Technology Services, we are seeking an experienced VIP support Engineer. This role is responsible for providing superior VIP technical support and building relationships with executive support personnel. In this position, you will be acting as the main liaison to the C-level executive team supporting technology hardware, software, and services. To succeed in this role, you should be an excellent communicator, and be able to build strong working relationships with executives and their staff. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

-Install and support of end user devices including PC's, mobile devices, LAN/WAN, printers, and other peripherals
-Install, support and maintain PC applications in a Windows 10 Active Directory environment. Software includes Operating Systems, Endpoint Security, Office 365, VPN, System Management tools and various business unit software titles
-Support of Exchange Online, Teams and other collaborative tools.
-Support, and Troubleshooting of AV, presentation, and teleconferencing equipment.

Relationship Management:
-Serve as the key service delivery expert for day-to-day "white glove" executive and VIP support.
-Concierge duties include; tracking and resolving all executive, executive assistant and key business stakeholder support needs
-Perform regular walkthroughs to provide proactive support to highly visible individuals
-Develop strong relationships and demonstrate expert level ability to inspire trust and maintain confidentiality to best support and improve executive level needs and IT interaction.
-Coordinate and monitor high-priority executive meetings utilizing collaboration and AV services. Support executive level conferences and events at the headquarters location as well as occasional offsite events (i.e. board meetings, shareholder, leadership meetings, etc.)
-Provide recommendations regarding new technologies to better support all executives, and users
-The team member will be at the front line of corporate technology implementations, learning new technologies, preparing the executive team for use/adoption supporting the technologies through their lifecycle.
-Continue to evolve the Executive Support Program by defining and implementing new initiatives to improve the program.
-Manage and govern the delivery of VIP Support Services across multiple locations.

Basic Qualifications for Consideration:
-Bachelor's degree in Information Technology, Computer Science preferred, but will consider alternative degree major combined with equivalent experience.
-5+ years' experience building, deploying, and troubleshooting PC's and Mobile equipment in a corporate environment.
-5+ years of experience with Microsoft Windows OS, Active Directory, and O365 support.
-5+ years' experience in business communication platforms such as messaging, video conferencing, telephony etc
-Direct experience supporting Executive/VIP teams and their assistants
-Ability to stand for extended periods of time, Lifting (up to 40 lbs), & Crouching (beneath desks)
-Excellent communication skills, both oral and written
-Excellent problem solving, quantitative and analytical skills
-Exceptional customer service by identifying a client's needs and matching them with products and services offered
-Provide on-call support on a routine basis
-Provide both onsite and remote support at multiple locations as needed
Current Fiserv video activity in this environment takes place on the following platforms: Vidyo, Webex, MS Teams, Zoom, GoTo and Skype(consumer version).
Join or receive MS Teams calls from executive boardroom.
Coordinate and monitor executive meetings utilizing collaboration and A/V services. Supports executive level conferences and events.
AV Equipment used-
Crestron experience
Polycom experience

Preferred Skills, Experience, and Education:
-Operating System certifications
-ITIL certifications
-Experience using ServiceNow

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