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Professional_US - Customer Service Representative

Professional_US - Customer Service Representative
Fort Washington, PA
Other
1-6 Months

Tekmark Job Number:

145175

Job Title:

Professional_US - Customer Service Representative

Job Location:

Fort Washington, PA

Job Category:

Non-IT - Non-IT

Required Skills:

customer service, P&C, insurance
Customer Service Representative

• Respond promptly and professionally to incoming telephone calls, chats and tickets
• Assist with order problems, exchanges, edits and tracking
• Develop a knowledge of products, services etc. and effectively convey this information to customers
• Understand and resolve compliance issues in accordance with policies and procedures
• Be an active team member and support overall teamwork and morale
• Adhere to all established procedures, policies and safety rules
• Maintain established performance levels
• High School Diploma
• Superb customer service skills and professionalism with a strong ability to diffuse customer concerns

Insurance Experience Preferred
P & C License Required

Top most important skills required for this position: Licensed Insurance Agent (PL/LAH), Incoming High Volume Contact Center Experience, Insurance Experience
Licenses must be in PA
Location: Local candidates only; Currently Virtual – Could Move to in Person @ Fort Washington PA Office
Hours: Monday through Friday 8:00 to 5:00
A day in the life: Mostly taking incoming customer calls and processing customer transactions

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