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Customer Experience Transformation

Today, Tekmark’s enterprise customers are searching for ways to convert their B2B and B2C interactions from traditional brick and mortar to new digital and e-commerce platforms. In the process of making this transition they want to retain and enhance the end customer experience to have it personalized and differentiated for their most valued customers. By leveraging the a web and mobile app companies existing platforms Live-Assist and Co-Browse, Tekmark is working with major banks, insurance, and retail businesses to “light up” their web and mobile platforms, add video communications, visually display their IVR menus to enable their customers to more efficiently complete their transactions.

Client Benefits:
Our clients saw dramatic improvements in their Net PromoterScores ( a key indicator of customer satisfaction), first call resolutions and transaction completion rates.

Technologies/Skill Sets: WebRTC, Tomcat, Java, IOS, Android

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