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Managed Services Solution

When a major U.S. telecom was looking for a partner who could help them keep pace with their rapidly growing network and provide central support across many skill sets—all while not giving up control of the business—they looked to Tekmark.

Our relationship started by providing the telecom with a skilled staff to fulfill all of their Field Tier 1 positions nationwide, supplement their Build Management, provide them with remote and deployed Power Support, Order Management, and helped the telecom better manage their nationwide inventory.

We accomplished all of this with Tekmark integration services, and through our operations & maintenance, and operations & planning support.

Outcomes:

The telecom was able to manage growing their market share without experiencing an escalated problem for over 5 years
They accelerated their time to market for plans
They were able to enhance network performance
We were able to help them co-manage daily operations
We were able to develop and implement company-wide acceptable processes
We gave them a turn-key suite of HR Management Services (Attendance Plan, Safety Plan, Code of Conduct,  Employee Related Expense Management, Relocation T&L, Training Program, Employee Benefit Plan, and Employee Performance Reviews)

Technology/Skill Sets:

Video engineering, high-speed broadband, and signaling

Number of Resources Provided: 66