Business and Operations Support
Tekmark offers a range of professional consultants, with 20+ years’ experience at every organizational level. Our personnel have successfully built and managed organizations and understand organizational dynamics and dependencies of successful teams.
Our telecom team expertise includes:
- Operations Staffing across the entire business process framework (eTOM / ITIL)
- Knowledge Transfer
- Operations Center Transition
- Managed Services
- Evolution & Lifecycle Management of legacy systems
- Program Management & Project Implementation
Operations Deployment
We begin by establishing organizations and procedures to support the introduction of new services, addressing technology evolution, and accommodating the acquisition or divestment of businesses.
Our experience includes:
Operations Architecture:
- Operations Support Systems Recommendations
- People, Process, Technology Interface Planning
- Operations Support Systems / Business Support Systems Planning
Operations Planning:
- Organizational Design Recommendations
- Staffing & Training Plans Development
Operations Process Engineering:
- Process Flow Diagrams & Narratives Development
- Methods & Procedures Development
- Operations Documentation Plan Development
Integration / Customization – Operations Support Systems:
- OSS Integration, Verification Testing and Acceptance
- OSS Customization, Interoperability Testing and Acceptance
Operations Readiness Testing:
- Readiness Test Plans, Scenarios, Scripts Development
- Test Execution, Validation, Modification for “Ready For Service”
